Refund policy

Refund & Returns Policy

Last updated: August 12, 2026

At BeeDazzler LLC, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original packaging, and in the same condition you received them.

2. How to Start a Return

  1. Email us at jenna@beedazzler.com with your order number and reason for the return.
  2. Our team will respond within 1-2 business days with return instructions.
  3. Ship the item back using the provided return address.
  4. Once we receive and inspect the returned item, we will process your refund.

3. Refund Process

  • Refunds are processed to your original payment method within 5-10 business days after we receive the returned item.
  • You will receive an email confirmation when your refund has been processed.
  • Please allow an additional 2-5 business days for the refund to appear on your bank statement.

4. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, washed, or damaged by the customer.
  • Items returned without original packaging.
  • Items returned after the 30-day window.
  • Personal care items that have been opened (e.g., eye masks, pillowcases) for hygiene reasons.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery with photos of the issue.
  • We will arrange a free replacement or full refund, including shipping costs.
  • You will not be required to return the damaged item in most cases.

6. Exchanges

To exchange an item for a different size or colour, please initiate a return and place a new order for the desired item. This ensures the fastest processing time.

7. Shipping Costs for Returns

The customer is responsible for all return shipping costs. We do not provide prepaid return labels. Please use a trackable shipping method to ensure your return reaches us safely — we are not responsible for items lost in return transit.

  • All returns (change of mind, wrong size, etc.): The customer is responsible for return shipping costs.
  • Defective, damaged, or incorrect items (our error): We will cover return shipping costs or arrange a replacement at no charge. See Section 5 above.
  • Original shipping charges are non-refundable.
  • We recommend using a shipping service with tracking and insurance for items over $50 in value.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company — processing times can vary.
  3. If you've done both and still haven't received your refund, contact us at jenna@beedazzler.com.

9. Contact Us

BeeDazzler LLC
300 Delaware Ave, Ste 210 #461, Wilmington, DE 19801
Email: jenna@beedazzler.com