FAQ
Frequently Asked Questions
🚚 Shipping & Delivery
How long does shipping take?
Shipping times depend on the product and warehouse location:
| Warehouse | Processing | Delivery | Carrier |
|---|---|---|---|
| US Warehouse | 1–3 business days | 3–7 business days | FedEx / UPS |
| International Warehouse | 2–5 business days | 15–25 business days | CJ Packet / ePacket |
Each product page shows which warehouse it ships from. Tracking information is provided for every order once it ships.
Do you offer free shipping?
Yes! FREE shipping on all US orders — no minimum purchase required.
Do you ship internationally?
We currently ship to the United States. International shipping may be available for select products — please contact us to enquire.
Why do some products take longer to ship?
Some of our products ship from international partner warehouses to offer you the best prices. Select items ship from a US warehouse for faster delivery (3–7 days). Other products ship internationally and typically arrive within 15–25 business days. Your order confirmation email will include estimated delivery dates.
💰 Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I modify or cancel my order?
Please contact us within 2 hours of placing your order. Once an order enters processing, we may not be able to make changes.
Is checkout secure?
Absolutely. Our checkout is powered by Shopify and protected with SSL encryption. Your payment information is never stored on our servers.
↩️ Returns & Guarantee
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not satisfied, return the item within 30 days for a full refund — no questions asked.
How do I start a return?
- Email us at jenna@beedazzler.com
- We'll send you a return shipping label
- Ship the item back to us
- Receive your full refund within 5–7 business days
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll send a replacement at no charge or issue a full refund — your choice.
📦 Products
Are your products authentic and safe?
Yes. All products are sourced from verified suppliers and undergo quality checks before shipping. Safety certifications are listed on individual product pages where applicable.
Do you offer warranty on your products?
All electronic products come with a 6-month manufacturer warranty. Contact us for warranty claims.
📞 Contact Us
How can I reach customer support?
Email: jenna@beedazzler.com
We respond within 24 hours, Monday through Friday.
You can also reach us through our Contact page or via DM on Instagram.